Frequently Asked Questions

We never want you hesitating to contact us, but before you do, check and see if we've already answered your question below.

How long is the license valid for?

eezers licenses are good for one year from the date of purchase.

I'm on the Free Package Plan, can I upgrade to the Plus, Premium or Custom Plan?

Of course! You can always upgrade from any plan, at any time. Simply select which plan you'd like to upgrade to and we'll help guide you through the process. The upgraded license will last for one year from when your site is up and running.

I already have web hosting, can you install there?

Sorry, but we do not allow 3rd party / external web hosting to be used for eezers. All platform installations must be running within our environment to manage updates, bug fixes, database maintenance and backups. If you already have web hosting for your domain, we can still host your platform installation through a sub-domain and a few DNS changes. Choose the Premium Plan if this applies to you.

What themes are available in the free option?

Currently, eezers comes loaded with two (2) themes: Pro and Novus. We additionally offer 3 other themes for purchase under both the Plus Plan and Premium Plan.

If you are looking for a fully-custom designed theme, please contact us.

What types of payment methods are accepted?

All payments are made through PayPal or Stripe, which do not require having an account to make a payment, and are the only payment methods accepted.

What if I want a refund?

Sorry, refunds are not available. All Plus, Premium and Custom Plan sales are final.